Frequently Asked Questions
How much do your cakes cost?
Prices vary depending on size, detail, intricacy & complexity of your design.
Your cakes LOOK good, but do they taste good too?
So glad you asked! YES! Our cakes are made using only high quality ingredients including real butter, milk, flour, sugar, eggs and fresh fruit. We also outsource and use organic and locally grown ingredients when available. We also constantly testing and trying new flavor combinations to ensure innovation and originality! So, YES! They do taste as good as they look!
Do you make gluten-free or dietary cakes?
Unfortunately, at this time we do not offer gluten-free or dietary needs deserts simply because we have not found recipes that we think are as amazing as our regular cakes. Sorry, but maybe some time in the future.
Do you deliver?
Yes, we deliver! We service Warrensburg and surrounding areas. To include Columbia, Kansas City and everywhere in between. Price of delivery is based on location. You can CONTACT US, with details regarding your event and we can send you a quote.
Do you ship your cakes?
Items eligible for shipping are identified in our online store. Unfortunately, we do NOT ship decorated cakes.
How much are cake tastings, and what do they entail?
Yes, we offer tasting for all wedding cakes and celebration cakes (100 servings or more). This is a one-hour-and-a-half consultation, where we will discuss your custom cake vision and taste-great cake. The tasting comes with four cake-and-icing flavors and three fillings. There is a $40 fee, which must be paid in advance. This fee will go toward your cake if booked with us.
We also offer Cake Tasting Boxes for the on-the-go customers. If you want to try the cake and you don't want the full consultation, you can purchase a Tasting Box and enjoy your cake in the privacy of your own home. You will receive three cake-and-icing flavors, two fillings, and two bottles of water. There is a $30 fee, which must be paid in advance. This fee will go toward your cake if booked with us.
*Tastings are by appointment only, so give us a call to chat about your event and check availability today!
How can I order a cake, cupcakes or cookies?
There are several ways to order! You can call us, email us, Facebook or CONTACT US HERE! Either way, we’ll need ALL the details regarding your event in order to provide you with a quote. (Date, time, theme, colors, flavors, amount of servings needed, and any ideas or pictures you have for reference.)
How long will you take to get back to me?
We will review your submission and get back to you within 48 hours. Remember, we are closed on Sundays.
How early should I place my order?
A cake order should be placed as soon as you have finalized all the details of your event (colors, theme, design, amount of servings, etc.). Since we are usually booked a couple weeks in advance, we do encourage early ordering. (3-4 weeks advance notice is recommended, but we’re be happy to fit you in whenever our schedule permits.)
* All orders placed within a week of requested date will be changed a RUSH FEE, which is 20% of the total cost of your order.
Is a deposit required when placing an order?
Yes. We require a non-refundable 50% deposit to book your order. If your balance is not PAID IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.
WHY is it non-refundable?
Your deposit ensures availability and we manage our entire team and production schedule based on YOUR ORDER. And, there’s NO WAY for us to go back and get all of the customers we said NO to, to backfill YOUR SPOT, if you decide to cancel your order.
Booking
After we discuss the details of your event and decide on a cake that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid in full one week prior to your event. The balance and deposit are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another.
What forms of payments do you accept?
We accept all credit cards, debit cards, cash, and PayPal. For your protection, we do NOT process credit or debit cards orders over the phone. However, for your convenience, we can email you an invoice for you to pay online.
What is your refund/cancellation policy?
Our policy is non-refundable deposit of 50% is due upon order placement. Balance is due in full one week prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full. *Please understand that when you book an order, we decline other orders. If you cancel, that could result in thousands of dollars lost, just to accommodate your order (obviously, whether you cancel or not).
In the event of cancellation:
1. All requests for cancellation must be made in writing.
2. If a cancellation is received, your deposit will not be refundable.
3. If a cancellation is received less than one week prior to the promised delivery/pickup date, the full balance is still the client’s responsibility.
We hope that we’ve answered all your questions! If we’ve missed anything, send us an email and we’ll get back with you as soon as possible.
THANK YOU from the bottom of our hearts for even CONSIDERING Kelia’s Kreations!